Any items returned outside of our return policy without prior agreement will be returned to the sender at an additional cost.Please note that if the tags are removed from the item, we will not be able to refund or exchange. The returns note that was received from us must also be included within your return package. Your items must be returned in the original packaging with all tags attached and in an unworn condition.If you would like to track your return you may enter the tracking number from your return receipt on the relevant tracking site (Royal Mail, ASDA ToYou or Collect+) to determine the date of delivery back to us. Any other method of return will be at your own expense and responsibility. Please note this excludes previously exchanged orders.
By using the returns label attached to our delivery note, you are able to return the item(s) free of charge. Take your parcel to any post office, ASDA or Collect + counter that accepts returns and obtain a proof of postage.Once we have received your returned item(s), Please allow 21 days from the date your return is delivered to us for your refund to be issued and for the funds to reach your bank account. UK returns can take between 2-7 working days to be returned to us from the point you dropped them off. Enclose your returns form within your parcel, peel off your selected returns label (Royal Mail, ASDA ToYou or Collect+) and attach it to the front of your parcel.On your returns form (included in your parcel), tick either refund or exchange and select one of the reason codes against the relevant item.UK returns or exchange in 3 simple steps: You will be notified via email as soon as your refund has been processed. Please allow up to 21 days for your refund to be processed from date of receipt to our head office. Your item(s) should be returned in its original packaging where possible. Please note that all items must be returned with tags in place and unworn as new. Refunds will be credited via the original payment method. We currently offer exchanges for UK customers only. Any orders placed from 1st December to the 24th of December will have until the 31st of January to return their items.Īll customers have 28 days from the date of delivery to return any unwanted items back to us for a refund. We know it might not always be the right fit for that special gift which is why we are offering extended returns over Christmas.